We believe business and IT are intimately linked
IT is the servant of the business, not its master. IT is only of value if it contributes to business goals.
In the information age, businesses are complex organisms. They are in a constant state of change, and affected every day by customers, suppliers, staff, governments and – as your insurance policy says – fire, flood and earthquake. Sometimes literally, sometimes not.
What’s more, established businesses have policies and processes that have grown up over many years. Just like for Goldilocks in the fairy tale, some are too big and complex, some are not fit for purpose today, and a few may happen to be just right.
At Calladale, we take an independent and objective view of the challenges which keep you awake at night. Usually, information systems are a symptom of the problem, and the cause and perhaps the solution lie elsewhere.
Once we understand the issues, we provide practical advice on how to fix them, and how to measure when you’ve succeeded. And, if you want us to, we will work with you through the change process to involve the people and manage and execute the plan.
Business drives IT, not vice versa
When an organisation has clear business goals, IT knows what it needs to do to support their achievement. Both teams work in harmony, rather than pulling in opposite directions.
Defining business goals can be hard, because this may be the first time managers have thought about the critical questions, and widely different answers may come up.
We help to develop and refine the goals, as a basis for IS strategy.
Change needs a framework to operate successfully
Linking business and IT in a haphazard way is a dangerous game. It adds to risk. It increases complexity – and therefore cost. Most importantly, it alienates the people, who are the most important part of a change programme.
In today’s business world, change is not an occasional trauma – it’s business as usual. Putting a change framework in place allows everyone to understand their role, and know how that contributes to the end objective.
Making IT more relevant involves change. Making change more straightforward, more successful, more measurable and less stressful is at the heart of everything we do.
The foundation of successful change is benefits which are clearly defined and measured.
Whatever the challenges you face, there should be a clear link between what IT does, and how those activities produce business benefit. It should be impossible to think of IT success or business success alone. Our way of working ties them together.
Our services help you to:
- Understand your business strategy, goals and processes
- Decide how best to support those business drivers through IT
- Define the benefits you expect to realise
- Plan the change programme that will deliver the benefits
- Measure and monitor benefits delivery.